FREQUENTLY ASKED QUESTIONS  

CUSTOMER SERVICE 
 
Our customer service is 5* rated and we ensure that each and every customer gets a great experience when purchasing our equipment. 
 
Check out our 5* ratings from our FaceBook page on the link below 
 

Method Statement 

Fortitude Equipment Ltd’s focus is to provide the fitness industry with the best quality fitness equipment, for both price and quality products. 
 
At Fortitude, we constantly challenge ourselves to be at the forefront of the industry, creating UK made, first class equipment that supports our fellow UK business, and gives our customers quality that will stand the test of any environment, providing the best value for money. 
 
Fortitude has an obligation to our customers to provide a safe environment and to help as many customers as we can to reach their fitness goals. 
Fortitude’s promise to our customers is to continue to research and test our products to give the customer the very best, and have processes in place to continually develop our products to be at the front of every type of training methodology, providing solutions for every occasion. 
 
‘Plan, Educate, Implement, Achieve’ 

Frequently Asked Questions 

Please click o question to reveal answer 
We believe in a personal touch so we like to communicate with our customer directly. If you would like to place an order with us than please click on the chat icon (lower right of your screen) or email your enquiry to sales@fortitudeequipment.com and one of our team will reply promptly. 
Most of our products are manufactured right here in the UK. We custom build your product to order, functional training rigs can be delivered with in 4 weeks of receiving your order, our iso gym range is up to 6 weeks depending on the model. Small items can be much quicker than this, so we will always confirm this with you at the point of ordering. 
Delivery costs vary depending on the size of the order and the delivery location. Our delivery rates are competitive and will be detailed within your unique quote. 
We accept all major credit and debit cards. Payment will be taken over the phone, and we can answer any questions you may have. We also accept bank transfers. 
 
Because all of our products are custom manufactured to each clients requirements we do require payment in full before we begin manufacturing. 
 
Once we have received your payment you will be sent an electronic receipt for your records. 
 
We also offer competitive finance options. 
We have strict safe measures in place that ensures your details are kept as safe as possible. Copies of our policies and procedures are available upon request and will be sent electronically to you . 
Depending of the scale of the project site surveys usually take up to two hours. We recommend these are done for all of our iso gym projects, large flooring installations and in some cases for functional rigs. Our team will let you know if we need to conduct a site survey, its conducted once designs have been approved and full payment has been made. The cost of the site survey in most cases is completely FREE. 
This varies from project to project. Once we have all the required information we will send you a full schedule of works. This is 
 
a plan which breaks the install process down hour by hour for your job, it details how many of our team will be on site, covers all safety aspects and includes a risk assessment. Typical installs last from 1-5 days. 
If you can't find a particular product on our website than drop us a message in the "chat" box. We have partnered with some of the industry's leading fitness suppliers and in most cases we are able to assist you. 
YES! Fortitude specialise in facility outfitting, from CF Boxes to Strength and Conditioning gyms. What sets us apart from the rest is not only the quality and prices of our equipment, but the fact that from the very start of the process, we are on hand to do absolutely everything we can to make your experience with us, as easy and smooth as possible. 
 
We have been gym owners and fitness tutors for over 20 years, so we know firstly how stressful it can be when your trying to start a business, and also how time consuming things are. 
 
We are here to help from start to finish. 
Yes absolutely, due to the nature of our products and the custom branding options, this is an essential service. For more info please contact our team. 
 
 
 
 
Not found the answer your looking for yet? Don't worry contact our team now, we are here to help! 
 
 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings